Terms & Conditions
Terms & Conditions
Company Information
Friendly and Digital (Leave Proud)
Flæsketorvet 68, 1st Floor
1711 Copenhagen V
Denmark
CVR/VAT: DK36593237
Email: hello@leaveproud.com
Prices and Payment
All prices are listed in EUR and include VAT where applicable.
Any applicable shipping costs or additional fees will be clearly displayed before completing your purchase.
You can pay using major credit and debit cards, as well as other available payment methods shown at checkout.
Payment is charged at the time of order confirmation.
All payments are processed securely through our payment providers.
You will receive an order confirmation by email after completing your purchase.
By placing an order and clicking “Buy with payment obligation” (or equivalent), you confirm that your order includes an obligation to pay.
Delivery
All products are made to order. This means production starts after you place your order.
All products are produced on demand to avoid overproduction and reduce waste.
Estimated delivery time:
Production: 2–5 business days
Shipping: 5–10 business days
Total: 7–15 business days
Delivery times are estimates and may vary depending on location and external factors.
We ship worldwide.
Shipping costs are calculated at checkout and will be clearly displayed before completing your purchase.
We use trusted shipping carriers depending on destination.
If you order multiple items, your order may arrive in separate packages and at different times.
If your delivery is significantly delayed, please contact us and we will assist you.
The risk of loss or damage passes to you once the product has been delivered to you or a designated recipient.
Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days.
To exercise your right of withdrawal, contact us at hello@leaveproud.com.
Return shipping costs are the responsibility of the customer unless otherwise agreed.
Returns must be approved before being sent.
Please contact us before returning any items so we can provide the correct return instructions.
Refunds
If you withdraw from your purchase, we will refund your payment within 14 days, provided the item has been returned or proof of return has been provided.
Refunds are issued using the original payment method.
Exceptions
The right of withdrawal does not apply to clearly personalized products.
Standard options such as size or color do not limit your right of withdrawal.
Claims
If something isn’t right, we will make it right.
You have a 2-year right to make a claim.
Contact us at hello@leaveproud.com with your order number, description, and photos.
If your claim is valid, we will offer a replacement or refund and cover return shipping.
Liability
We are not liable for indirect or consequential damages unless required by law.
Force Majeure
We are not responsible for delays caused by events beyond our control.
Personal Data
We process your data in accordance with applicable laws.
Marketing
We only send marketing if you have given consent.
Governing Law
These terms are governed by Danish law.
Complaints
Contact us at hello@leaveproud.com. If needed, you may contact relevant consumer authorities in your country.